OUR PROMISE

Customer Charter

This charter establishes SECURE-A-FENCE code of practice. Please read carefully to understand how we expect to deliver our services to you.

We will deal with all customers in a professional, lawful and ethical manner, maintaining the highest levels of customer service and after sales care at all times.

We will accurately measure your site and recommend the right products to meet your requirements.

We will provide a detailed quotation for the proposed work, a payment schedule will also be supplied where necessary.

We will accept responsibility for the actions of employees, subcontractors and appointed representatives.

We will always hold to your quoted price, even where unforeseen circumstances have occurred on the job.

We will maintain all necessary registrations, licenses and insurances. These documents can be requested at any time.

We will offer a 1 year guarantee on all our installations against defects.

We will construct all installations in accordance with instructions and best practices working competently and responsibly throughout the duration of the contract.

We will leave the site clean and tidy throughout the duration of the contact and remove all debris at the end of the contract.

We will deal quickly and efficiently with any snagging that arises.

We will advise on any technical difficulties and/or delays in a timely fashion.

We aim to leave the customer satisfied at all times